Student Complaint Procedures
The Dean of Students Office is committed to treating all members of the University community fairly in regard to their personal and professional concerns. The primary objective of the student complaint guidelines are to ensure that concerns are promptly dealt with and resolutions reached in a fair and just manner.
For these purposes, a complaint is defined as dissatisfaction or disagreement with any decision or action that affects Georgia Southern students. Complaints covered by policies already in place (e.g., student employment, grade appeals, sexual harassment, discrimination, student conduct, etc.) are excluded from these guidelines.
Institutional Complaint Process
Any Georgia Southern University student who believes that he or she has not been treated fairly may make use of the student complaint guidelines. All student complaints should be referred to the Dean of Students Office. Complaints are referred in writing either through Georgia Southern email or through the Student Complaint Form on the Dean of Students website. The Dean of Students Office does not make decisions outside the scope of its area of authority. However, the Dean of Students Office serves as an advisor to the student through this entire process.
With the support of the Dean of Students Office, the student should present his or her complaint in writing to the potential source. If the student is not satisfied with the response from the potential source, he or she may present the complaint in writing to the next level supervisor. For example, if the potential source is a faculty member, the next level supervisor would be the department chair. The student must file a complete written statement of the alleged complaint. The statement should include the name of the potential source and the remedy sought. If the issue is not resolved at this level, the complaint process will follow the chain of command of the department in question until resolution is found.
Regardless of the decision concerning the complaint, no member of the University community may harass or retaliate against a student who has filed a complaint under the university complaint guidelines. Such actions of harassment or retaliation are explicitly forbidden by the university.
After completing the guidelines described above, if a student feels that his/her situation has not been resolved at the institutional level, the student may appeal outside of the institution. The outline for the process of appealing can be accessed here. The contact information for the state portal agency is available at http://gnpec.org/consumer-resources/. For a full listing of state agencies, click here.
Georgia Southern University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, masters, specialists and doctorate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 (http://www.sacscoc.org) for questions about the accreditation of Georgia Southern University.
Normal inquiries about the institution, such as admission requirements, financial aid, educational programs, etc. should be addressed directly to the institution and not to the Commission’s office. The Commission should be contacted only if there is evidence that appears to support an institution’s significant non-compliance with a requirement or standard.
Last updated: 6/7/2016